Refund policy

Updated: 20th Nov 2025

At LIFT SETS LTD, we want every customer to shop with complete confidence. If an item isn’t suitable or doesn’t meet expectations, we provide a clear and straightforward return process, supported by an extended 180-day return window.

Return Period

Most products may be returned within:

  • 180 calendar days from the date of delivery

This extended timeframe is designed to give customers maximum flexibility and peace of mind.

Eligibility for Returns

To qualify for a return, items must:

  • Be unused, unassembled, and in original condition

  • Include all original packaging, labels, accessories, and components

  • Be accompanied by proof of purchase (order number or confirmation email)

Items That Cannot Be Returned

For hygiene and safety reasons, the following cannot be returned once opened:

  • Personal-use fitness items with broken hygiene seals
    Examples: opened yoga mats, razors, massage rollers, grips with removed protective wrap

No products are classed as “final sale” unless they fall under hygiene-based restrictions.

How to Start a Return

To begin the return process:

  1. Contact us using the details below.

  2. Provide your order number and the reason for return.

  3. We will issue a Return Authorisation Number (RAN) and provide full return instructions, including the return address.

Important:
Returns sent without a valid RAN will not be processed and may face significant delays.

Return Address

We do not display our returns address publicly.
The correct return address will be provided only after a RAN is issued.

Registered Office (not a returns location):
LIFT SETS LTD
116 Napier Street
St. Helens, England
WA10 2EW

No Return Shipping

Discounted Return Label Option

We offer discounted courier labels for customers who prefer a lower-cost, fully tracked return method.

Using our discounted label provides:

  • Reduced shipping rates compared to standard prices

  • Full tracking

  • Faster handling within our returns system

Customers may still choose to ship the return using their own courier if preferred.

No Restocking Fee

Refunds

Once your return arrives:

  1. Our Quality Control team will inspect the item.

  2. You will receive an update within 2 business days.

  3. If approved, your refund will be issued to the original payment method.

  4. Banks typically require 5–7 business days to complete the transfer.

Important Notes:

  • Original delivery charges are non-refundable

  • Refund amounts may be reduced if components or packaging are missing

  • Return postage is the customer’s responsibility unless the item is faulty or incorrect

Faulty or Damaged Items

If your order arrives damaged or defective:

  • Notify us within 48 hours

  • Provide clear photos or videos of the issue

  • Include your order number in all correspondence

We will arrange either a free replacement or a full refund, depending on your preference.

Contact Us

For all return requests, RAN issuance, or general support:

Business Name : LIFT SETS

Company Name : LIFT SETS LTD

Address : 116 Napier Street, St. Helens, England, WA10 2EW

Email : support@liftsets.co.uk

Mobile : +44 191 743 7100

Company Registration Number : 16883724

Customer Contact : Click Here to Contact Us

Hours: Mon - Fri: 9:00 AM - 5:00 PM  (GMT-LONDON TIME) (Live Chat and Email Support Available)