Privacy policy
Updated: 20th Nov 2025
1. Introduction
This Privacy Policy explains how LIFT SETS LTD (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website, place an order, or contact us.
We are committed to safeguarding your privacy and comply fully with the UK GDPR, the Data Protection Act 2018, and Google Merchant Centre standards.
2. Who We Are
LIFT SETS LTD
Company No: 16883724
Registered Office (not a returns location):
116 Napier Street
St. Helens
England
WA10 2EW
Email: support@liftsets.co.uk
Phone: +44 191 743 7100
3. What Data We Collect
A. Information You Provide
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Name
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Billing and delivery address
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Email address
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Phone number
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Payment information (processed securely by third-party providers)
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Order history and order details
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Customer service communications
B. Information Collected Automatically
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IP address
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Browser and device details
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Session information and pages visited
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Cookies and tracking identifiers
C. Data from Third Parties
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Payment processors
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Courier and delivery partners
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Analytics and marketing tools
4. How We Use Your Data
We use your personal data for the following purposes:
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Processing, dispatching, and delivering orders
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Sending delivery updates and tracking notifications
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Providing customer support
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Fraud prevention and platform security
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Marketing communications (only with explicit consent)
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Website analytics, optimisation, and user experience improvements
5. Lawful Basis for Processing
We process personal data under the following lawful bases:
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Contractual Necessity – to fulfil orders
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Legitimate Interests – fraud prevention, site security, service improvement
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Legal Obligation – tax and accounting requirements
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Consent – marketing emails and non-essential cookies
6. How We Share Your Data
We only share data with trusted third-party partners essential to the operation of our business:
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Payment gateways (e.g., Shopify Payments, PayPal, Stripe)
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Courier and delivery providers
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Shopify infrastructure and integrated services
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Analytics platforms (e.g., Google Analytics, Google Ads)
We never sell your personal information to any third party.
7. Data Retention
We retain your data only for as long as necessary:
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Order and financial records: 6 years
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Customer service messages: 12 months
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Marketing data: until you unsubscribe or withdraw consent
8. Your Rights
Under UK GDPR, you have the right to:
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Access your personal information
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Request corrections or updates
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Request deletion (where applicable)
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Restrict how your data is processed
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Object to processing for marketing
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Request data portability
For all data-related requests, email us at support@liftsets.co.uk.
9. Payments & Security
Payments are securely processed through third-party providers such as Shopify Payments, PayPal, and Stripe.
We use SSL encryption throughout our website and do not store full card details ourselves.
10. Cookies
We use cookies for:
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Core website functionality
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Analytics and performance tracking
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Personalisation
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Shopping cart and checkout operations
Users may manage cookie preferences directly through their browser settings.
11. Google Services Compliance
We use Google tools including:
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Google Analytics
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Google Ads
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Google Merchant Centre
These may collect anonymised behavioural data.
Users may opt out of personalised Google advertising via:
https://www.google.com/settings/ads
12. Children’s Data
Our services are not intended for individuals under 16.
We do not knowingly collect data from children.
13. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised update date.
14. Contact Us
For privacy-related questions or concerns, contact us:
LIFT SETS LTD
Email: support@liftsets.co.uk
Phone: +44 191 743 7100
Hours: Monday–Friday, 9:00–17:30 GMT
Registered Office (not a returns address):
116 Napier Street
St. Helens
England
WA10 2EW