Cancellation Policy

At LIFT SETS, we understand that plans change. This policy explains how and when you can cancel an order placed on our website.

Cancellation Policy

1. Cancelling Your Order (Before Dispatch)

Orders can be cancelled before they are dispatched.
We dispatch orders the same working day if placed before 2:00 PM (14:00 UK time) Monday to Friday. Therefore, if you wish to cancel, please contact us immediately after placing the order.
Cancellations requested after the order has been dispatched cannot be processed. You may still return the item after delivery - see our Return & Refund Policy.

2. Cancellations After Dispatch

Once your order has been handed to the courier:

  • The order cannot be stopped
  • You must wait for delivery and then request a return
  • Standard return conditions will apply
  • Return shipping is the buyer’s responsibility unless the item is faulty
    Full return details are available in our Return & Refund Policy.

3. Faulty or Incorrect Orders

If you received a faulty, damaged, or incorrect item:

  • You do not need to follow the standard cancellation rules

  • Please tell us as soon as you can

  • We will arrange a replacement or collection at no cost to you

4. Refunds for Cancelled Orders

If your cancellation is approved (before dispatch):

  • A full refund will be issued to your original payment method

  • Refunds are usually processed within 3–5 business days, depending on your bank

  • No restocking fee applies for pre-dispatch cancellations.

5. How to Request a Cancellation

To cancel your order, contact us using one of the following:
Email: support@liftsets.co.uk
Phone: +44 191 743 7100

Include:

  • Your order number
  • Your full name
  • Reason for cancellation
  • The exact time you placed the order
    Faster contact = higher chance of stopping the dispatch.

7. Contact Information

Business Name : LIFT SETS

Company Name : LIFT SETS LTD

Address : 116 Napier Street, St. Helens, England, WA10 2EW

Email : support@liftsets.co.uk

Customer service line : +44 191 743 7100

Company Registration Number : 16883724

Customer Contact : Click Here to Contact Us

Hours: Mon - Fri: 9:00 AM - 5:00 PM  (GMT-LONDON TIME) (Live Chat and Email Support Available)

Questions and answers

Will you collect a faulty or incorrect item?

Yes. For a faulty, damaged or incorrect item we arrange a free replacement, a collection or a refund at no cost to you; tell us as soon as you can, with your order number and photos or a short video. Change-of-mind returns are different: you arrange and pay the return postage.

What if the wrong item was delivered?

Tell us as soon as you can, with your order number and a photo of what arrived. An incorrect item is replaced or refunded at no cost to you and the return is free; you do not need to follow the standard change-of-mind return rules.

Can I cancel my order?

Yes, as long as it has not been dispatched. Orders placed before 2pm Monday to Friday are dispatched the same working day, so contact us immediately by email or phone with your order number; once the parcel is with the courier it cannot be stopped and you would return it after delivery instead.

How do I cancel an order?

Email support@liftsets.co.uk or call +44 191 743 7100 (Monday to Friday, 9am to 5pm) with your order number, your full name, the reason and the time you placed the order. The faster you contact us the better the chance of stopping dispatch, because orders placed before 2pm on a working day leave the same day.

What happens if I cancel after the order has been dispatched?

The order cannot be stopped once it is with the courier, so you receive it and then request a return under the normal 180-day policy: contact us for a Return Authorisation Number, send it back unused in its original packaging, and pay the return postage unless the item is faulty or incorrect. No restocking fee applies.

How long does a refund take for a cancelled order?

A full refund goes to your original payment method once the pre-dispatch cancellation is approved, and is usually processed within 3 to 5 business days depending on your bank. No restocking fee applies to a cancellation before dispatch.