Shipping policy

Updated: 31 August 2026

Delivery Commitment

We aim to provide fast, reliable, fully tracked delivery across the United Kingdom. Every order is shipped using a trusted tracked courier service so you receive timely updates from dispatch to doorstep.

Free UK Delivery

Standard delivery is free on all products, with no minimum spend, except for large machines (see Bulk Delivery below) and unsplittable heavy boxes over 27.5 kg (see Heavy Box Delivery below). Every product is packed in boxes of 27.5 kg or less, so most orders — including dumbbell pairs, plate sets and bars — ship free.

Delivery Options & Costs

  • Standard Delivery — FREE. Estimated 3–5 working days after dispatch.

  • Express Delivery — £4.99 per 27.5 kg of order weight (£4.99 for up to 27.5 kg, £9.98 for up to 55 kg, £14.97 for up to 82.5 kg, and so on). Estimated 1–2 working days after dispatch.

  • Heavy Box Delivery — £0.50 per kg. Applies only to products whose box exceeds 27.5 kg and cannot be split, such as dumbbells of 30 kg and above and kettlebells of 28 kg and above. These ship via a specialist heavy-parcel service. Example: a 40 kg box costs £20.00. Orders over 160 kg are palletised at £80 per pallet (each pallet carries up to 1,000 kg).

  • Bulk Delivery — £69.99 per item. Applies to rowing machines, ski machines, exercise and air bikes, treadmills, power racks and other oversized equipment, which travel by specialist courier or pallet. Free and Express delivery are not available on these items.

If your basket contains a mix of items, each part is charged according to its own category — for example, a rowing machine plus a dumbbell set is charged £69.99 for the machine while the dumbbells still ship free. All applicable charges are shown at checkout before you pay.

Where We Deliver

We currently deliver to all mainland UK addresses, Northern Ireland, the Scottish Highlands and Islands, and UK offshore islands. Please note that couriers may apply a surcharge on heavy or bulky items to Highlands, islands and Northern Ireland; where this applies we will contact you before dispatch. We do not offer international shipping at this time.

Order Processing & Dispatch

  • Orders placed before 2:00 PM (Monday–Friday) are dispatched on the same working day.

  • Orders placed after 2:00 PM, or on weekends or UK bank holidays, are dispatched on the next working day.

Order Tracking

Once your order has been dispatched, you will receive an email notification containing your unique tracking number and a direct link to monitor your parcel’s progress. Orders shipped in more than one box may arrive as separate deliveries.

Missing, Late, or Damaged Deliveries

If your parcel is delayed, missing, or arrives damaged:

  1. Photograph the parcel and any visible damage.

  2. Contact us within 48 hours of delivery.

  3. Keep all packaging until the issue is resolved.

Where appropriate, we will arrange a replacement or refund.

Address Changes

If you need to update your delivery address, contact us immediately. Address changes can only be made before the order has been dispatched.

Contact Us

Business Name : LIFT SETS

Company Name : LIFT SETS LTD

Address : 116 Napier Street, St. Helens, England, WA10 2EW

Email : support@liftsets.co.uk

Mobile : +44 191 743 7100

Company Registration Number : 16883724

Customer Contact : Click Here to Contact Us

Hours: Mon - Fri: 9:00 AM - 5:00 PM (GMT-LONDON TIME) (Live Chat and Email Support Available)