Shipping policy
Updated: 13 September 2026
Delivery Commitment
We aim to provide fast, reliable, fully tracked delivery across the United Kingdom. Every order is shipped using a trusted tracked courier service so you receive timely updates from dispatch to doorstep.
Free Delivery Across Great Britain
Standard delivery is free to every address in Great Britain, including the Scottish Highlands and Islands, on every product, any weight, with no minimum spend and no code. This includes large machines and heavy items: delivery is built into the price you see.
Delivery Options
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Standard Delivery: free across Great Britain (Scottish Highlands and Islands included). Estimated 2–5 working days after dispatch.
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Express Delivery (Great Britain only). Estimated 1–2 working days after dispatch. Available at checkout, where the cost for your order is shown before you pay.
Where We Deliver
We deliver to every address in Great Britain (England, Scotland including the Highlands and Islands, and Wales) and to Northern Ireland. We do not deliver to the Isle of Man, Jersey or Guernsey. Standard delivery is free across Great Britain. Deliveries to Northern Ireland are priced by order weight; the exact amount for your order is shown at checkout before you pay, and the full rate table is on our delivery page. Express Delivery is available in Great Britain only. We do not offer international shipping at this time.
Order Processing & Dispatch
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Orders placed before 2:00 PM (Monday–Friday) are dispatched on the same working day.
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Orders placed after 2:00 PM, or on weekends or UK bank holidays, are dispatched on the next working day.
Order Tracking
Once your order has been dispatched, you will receive an email notification containing your unique tracking number and a direct link to monitor your parcel’s progress. Orders shipped in more than one box may arrive as separate deliveries.
Missing, Late, or Damaged Deliveries
If your parcel is delayed, missing, or arrives damaged:
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Photograph the parcel and any visible damage.
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Contact us as soon as you can.
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Keep all packaging until the issue is resolved.
Where appropriate, we will arrange a replacement or refund. This does not affect your statutory rights.
Address Changes
If you need to update your delivery address, contact us immediately. Address changes can only be made before the order has been dispatched.
Contact Us
Business Name : LIFT SETS
Company Name : LIFT SETS LTD
Address : 116 Napier Street, St. Helens, England, WA10 2EW
Email : support@liftsets.co.uk
Telephone : +44 191 743 7100
Company Registration Number : 16883724
Customer Contact : Click Here to Contact Us
Hours: Mon - Fri: 9:00 AM - 5:00 PM (UK time), by phone, email and WhatsApp