Warranty

Tell us as soon as you can, with photos or video and your order number. We arrange a free replacement or a full refund, depending on your preference. This does not affect your statutory rights.

Under the Consumer Rights Act 2015 you have up to 30 days from delivery to reject faulty goods for a full refund; up to 6 months a fault is presumed to have been present at delivery and you are entitled to a repair or replacement, then a refund or price reduction if that fails; and up to 6 years (5 in Scotland) you can still claim for a fault present at delivery, though after 6 months you may be asked to show it was.

Items need to be unused and unassembled, in their original packaging with all parts, to qualify for a change-of-mind return. If an assembled item turns out to be faulty, that is covered separately under your Consumer Rights Act 2015 rights: contact us with photos and we arrange a repair, replacement or refund.

No. There is no lifetime or extended warranty unless a product page or policy states one. Everything is covered by your statutory rights under the Consumer Rights Act 2015, and free weights are guaranteed against casting defects, coating that lifts or cracks without impact and handles coming loose, with manufacturer terms confirmed on request.

Email support@liftsets.co.uk with your order number, a description of the fault and two or three photos or a short video; we will come back to you with the next step, which may be a replacement part, a repair, a replacement or a refund. Damage or shortages on arrival are a delivery claim and should be reported as soon as you can.

Not rust caused by wet or outdoor storage, which is listed as an exclusion for free weights, racks, benches and storage. Coating that lifts or cracks without impact is covered, and a fault that was present at delivery is always covered under the Consumer Rights Act 2015 whatever the exclusions say.

Consumer warranty terms on the site cover normal domestic use; use in a commercial setting is excluded for free weights and machines unless it was quoted. Business customers get the warranty term for their order stated on the trade quote, and manufacturer terms for commercial use are confirmed on request before you order.

Cardio and gym machines are guaranteed by LIFT SETS LTD for frame and structural parts, motors, consoles and electronics, cables, pulleys and moving parts under normal domestic use, with the manufacturer term confirmed in writing on request. Wear items such as belts, grips and batteries, incorrect assembly or power supply, and commercial use unless quoted are excluded; your Consumer Rights Act 2015 rights apply in full either way.

Frame welds and structural steel, adjustment pins and catches, upholstery seams and feet under normal use within any load rating stated on the product page, with manufacturer terms confirmed on request. Loading above any rating stated on the product page, torn upholstery from sharp objects, damage from moving an assembled unit and rust from wet storage are excluded; statutory rights under the Consumer Rights Act 2015 are unaffected.

It means the manufacturer's written warranty term for that category has not been published on the site yet. Ask before you order and we confirm it in writing; whatever the term, your statutory rights under the Consumer Rights Act 2015 apply in full and are not reduced by any manufacturer warranty.

Wipe handles after each session to limit sweat corrosion, store weights on a rack rather than the floor, and keep them out of wet or outdoor storage; rust from wet storage is a warranty exclusion. Hex dumbbell handles are chrome-plated and tri-grip plates are rubber-coated precisely to resist corrosion in a damp garage.

Only bumper plates are made to be dropped, and even then repeated dropping transmits force, so put rubber matting or interlocking tiles in the drop zone, especially on concrete or a suspended floor. Cast iron and tri-grip plates and hex dumbbells should not be dropped from height; chips and scuffs from dropping are not covered by the warranty.

Yes, where a part has failed. Report it through the warranty process with your order number, a description and photos, and we will come back to you with the next step, which can be a replacement part rather than a whole unit. Parts missing on arrival are a delivery claim and should be reported as soon as you can.

Yes, with two precautions: keep it dry, because rust from wet storage is not covered by the warranty, and put EVA tiles or rubber matting under the training area to protect the concrete and the equipment. Chrome-plated handles and rubber coatings are there to resist sweat and damp, not standing water.