Trade terms

These terms apply to orders placed by businesses, public bodies and other organisations on a trade quote from LIFT SETS LTD (company number 16883724), St. Helens, Merseyside. They sit alongside the quote itself; where the quote says something different, the quote applies. Consumer orders placed through the online checkout are covered by our terms of service and the Consumer Rights Act 2015 instead.

1. Quotes

• Every trade quote is for the products, quantities and delivery postcode you send us. Volume bands on the trade page are indicative; the price on the quote is the price.
• Quotes are valid for 14 days from the date on the quote. After that, prices and stock are re-confirmed.
• Lists received before 2pm Monday to Friday are quoted the same working day; otherwise the next working day.
• Prices are shown including and excluding VAT. VAT is charged at the rate in force on the invoice date.

2. Orders and payment

• Pro-forma is our default: we raise a draft order and dispatch once payment by card or BACS has cleared.
• 30-day net terms are available to public bodies and limited companies after a credit check. Purchase orders are accepted on approved accounts from Tier 2 (25 units or £2,500 and above). Invoices are payable within 30 days of the invoice date; a credit limit is set for each account.
• Overdue invoices may carry statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
• Ownership of goods passes when we receive payment in full; risk passes on delivery.

3. Delivery

• Free delivery to every address in Great Britain, including the Scottish Highlands and Islands. Northern Ireland, Isle of Man and the Channel Islands are priced by weight at checkout. Express delivery, where offered, is priced on the quote.
• Orders for in-stock items placed before 2pm Monday to Friday are dispatched the same working day. Lead times for anything not in stock are stated on the quote.
• Large orders may be delivered on a pallet; the method, any tail-lift or booked-slot requirement and the cost, if any, are confirmed on the quote before you order.
• Check the delivery on arrival and tell us within 48 hours of delivery, with photos, if anything is damaged, missing or incorrect.

4. Returns, faults and warranty on trade orders

• Goods must match the quote and be of satisfactory quality (Sale of Goods Act 1979). Faults present at delivery are repaired, replaced or refunded; tell us as soon as the fault appears.
• Unused items in their original packaging may be returned within 30 days of delivery by agreement; return carriage is paid by the buyer unless the item is faulty or not as quoted.
• Any manufacturer warranty that applies to a product is stated on the quote. Terms for commercial use are confirmed on request; see the warranty page for the categories we cover.

5. Your data

We use the details you send with a quote request only to price and fulfil that order. A quote request does not add you to any marketing list. See our privacy policy.

6. Contact

Trade enquiries: trade quote form, or email and phone on the contact page, Monday to Friday 9am to 5pm UK time.