Track your order

Check spam and promotions folders first. Orders placed after 2pm, at weekends or on bank holidays are dispatched the next working day, so the email can arrive a day later than you expect. If there is still nothing after two working days, contact us with your order number.

Heavy or bulky orders often ship in more than one box and the boxes can travel separately. Check the dispatch email for more than one tracking number. If a box is more than two working days behind the first, contact us and we will trace it.

Please check the delivery when it arrives and photograph any damage. Keep all packaging and tell us as soon as you can. Where appropriate we arrange a replacement or a refund. This does not affect your statutory rights.

Only before the order has been dispatched. Contact us straight away with your order number and the new address; once a parcel is with the courier the address cannot be changed.

Once your order is dispatched you receive an email with a unique tracking number and a link to follow the parcel. Orders shipped in more than one box may arrive as separate deliveries.

Not always. Heavy or bulky orders, such as plate sets, dumbbell sets and rack bundles, are sent in more than one box and the boxes can travel separately and arrive on different days. Your dispatch email lists a tracking number for each box; if one box is more than two working days behind the first, contact us and we will trace it.

If the tracking has not moved for two working days, or there is no dispatch email by the end of the normal 2 to 5 working day window, contact us with your order number and we will chase the courier for you. Standard delivery normally arrives 2 to 5 working days after dispatch.

No. Every order ships by tracked courier and the tracking number and link arrive by email at dispatch; the same details sit in your account order history. We do not run a separate live tracking map on the site.

If an order is lost or damaged in transit we arrange a replacement or a full refund, including any delivery charge you paid. Contact us with your order number if the tracking shows no movement for two working days or the parcel has not arrived by the end of the delivery window.

Yes. Sign in to your Lift Sets account with the email address you used at checkout and we send a six-digit one-time code; each order then shows its status and, once dispatched, the courier tracking link. Guest orders are tracked from the dispatch email alone.